At Digonta Healthcare & Consumers, we are committed to providing you with a seamless shopping experience, and we stand by the quality of our products. However, we understand that there may be situations where you need to return or exchange a purchased item. Please take a moment to review our Return & Exchange Policy below to ensure a smooth process:

1. Eligibility for Returns and Exchanges:

• • We accept returns and exchanges within 7 days from the date of delivery.

• • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Items Not Eligible for Return or Exchange:

• • Personalized or customized items.

• • Items that have been used, washed, or damaged by the customer.

• • Perishable goods, such as food or plants.

3. How to Initiate a Return or Exchange:

• • To initiate a return or exchange, please contact our customer support team by emailing customer-support@digontaconsumers.com or calling our toll-free number at +880-1748863384 during our business hours.

• • Provide your order number, the reason for the return or exchange, and any relevant information.

• • Our customer support team will guide you through the process and provide you with a return authorization, if applicable.

4. Return and Exchange Shipping:

• • For returns due to product defects or errors on our part, we will provide a prepaid return label. In all other cases, the customer is responsible for return shipping costs.

• • When returning or exchanging an item, please use a trackable shipping method to ensure the item’s safe return.

• • Please securely package the item to prevent any damage during transit.

5. Refunds and Exchanges:

• • Once we receive and inspect the returned item, we will process your refund or exchange.

• • Refunds will be issued to the original payment method.

• • Exchanges will be sent out after the returned item is received and inspected.

6. Processing Time:

• • Please allow 5 business days inside Dhaka and 10 business days Outsite Dhaka  for us to process your return or exchange after receiving the item.

7. Restocking Fee:

• • We reserve the right to charge a restocking fee for items returned in a condition that makes them unsuitable for resale. This fee will be deducted from the refund amount.

8. Damaged or Incorrect Items:

• • If you receive a damaged or incorrect item, please contact us within 7 days of receiving the item to arrange for a replacement or refund.

9. Cancellation of Orders:

• • Orders can be canceled before they are shipped. Please contact our customer support team to cancel your order.

10. Contact Information:

• • If you have any questions or need assistance with a return or exchange, please contact our customer support team at customer-support@digontaconsumers.com or call our toll-free number at +880-1748863384.

By shopping at DigontaConsumers.com, you agree to abide by our Return and exchange Policy. We are here to make your shopping experience as enjoyable as possible and are committed to addressing any issues promptly and professionally. Thank you for choosing us for your shopping needs!